Privacy Policy – hz88 Game Data Protection Pakistan

1About This Policy

hz88 game ("the Platform", "we", "us") operates as an online gaming and sports betting platform primarily serving Pakistani players. This Privacy Policy is intended to give you a full and honest picture of how we handle the personal information you share with us when you register, deposit, play games, place bets, and use the platform in any other way.

We have written this policy in plain language because we think you deserve to actually understand it rather than having to wade through dense legal language just to find out something basic about your own data. If you have any questions that are not answered here, the support team is available around the clock through the in-platform chat and will always try to give you a straight answer.

This policy covers data collected on the hz88 game website and through our mobile application. It does not cover any third-party websites that may be linked from our platform — though as a matter of policy, hz88 game does not link to external websites from within its pages.

2Data We Collect

hz88 game collects personal data in two main ways: information you provide directly when registering and using the platform, and technical data that is collected automatically when you use the service. Here is a clear breakdown of both categories:

Data you provide directly:

• Full name and date of birth (used for age verification and identity checks)
• Mobile phone number (used as your primary account identifier and for security notifications)
• Username and password (login credentials — passwords are stored in hashed form and are never readable by platform staff)
• Identity documents such as CNIC — requested only when account verification is triggered, not at standard registration
• Payment details including JazzCash wallet numbers, Easypaisa account details, bank account information, or card details as required for processing PKR deposits and withdrawals
• Any information you provide voluntarily when contacting the support team through chat

Data collected automatically:

• Device information including device type, operating system and browser version
• IP address and approximate geographic location derived from IP
• Session data including login timestamps, session duration and pages visited within the platform
• Game and betting activity — which games were played, bet amounts in PKR, outcomes, and timestamps
• Cookie and local storage data as described in Section 5

3How We Use Your Data

The data hz88 game collects is used for specific, legitimate purposes. The table below summarises the main uses and the reason each is necessary:

hz88 game does not use your personal data for automated profiling that results in significant decisions about your account without human review. Any account suspension or restriction triggered by automated fraud detection is reviewed by a human member of the platform team before being finalised.

4Payment Data

When you make a deposit or request a withdrawal on hz88 game, you will be asked to provide payment information. The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit cards and select mobile wallets — all processed in PKR. The following principles apply to how your payment data is handled:

• Payment details are used solely for the purpose of processing your specific transaction. They are not stored in a way that allows platform staff to view full card or wallet numbers.
• Payment processing is handled through secure third-party payment gateways. These providers operate under their own privacy and security frameworks and are obligated to maintain appropriate data protection standards.
• hz88 game retains a record of transaction amounts, dates, payment method types and transaction reference numbers for account management, dispute resolution and fraud prevention purposes.
• If you request a withdrawal, the platform verifies that the receiving account belongs to you before processing. This is to protect you from unauthorised withdrawals.
• Transaction history is visible to you at all times within your account dashboard and is retained for the period described in Section 7.

5Cookies & Tracking

hz88 game uses cookies and similar local storage technologies to make the platform work correctly and to improve your experience. Cookies are small text files stored on your device by your browser. Here is a straightforward breakdown of the cookies we use:

• Essential cookies: These are required for the platform to function. They maintain your login session so you stay logged in as you navigate between pages and sections. Without these cookies the platform cannot operate.
• Functional cookies: These remember your preferences such as language settings and display options so you do not have to reset them every visit.
• Analytics cookies: These help us understand how players use the platform — which sections are most visited, where players encounter difficulties, and how navigation flows work. This data is used in aggregate and does not identify you as an individual.
• Security cookies: These support our fraud detection systems by helping identify unusual login patterns or access from unfamiliar devices.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly and you will not be able to stay logged in.

6Data Sharing

hz88 game does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Period. The only circumstances under which your data is shared with external parties are the following:

• Payment processors: To complete your PKR deposits and withdrawals, necessary payment data is shared with the relevant payment gateway (JazzCash, Easypaisa, Raast, or your bank). These providers receive only the data required to process your specific transaction.
• Identity verification providers: If a formal identity check is triggered on your account, your name and CNIC details may be shared with a third-party verification service for the sole purpose of confirming your identity.
• Fraud prevention services: Certain technical data such as IP addresses and device fingerprints may be shared with fraud detection systems to protect the platform and its players from fraudulent activity.
• Legal obligations: If hz88 game is required by law or by a valid legal process to disclose data, it will do so. The platform will notify you of any such disclosure where it is legally permitted to do so.

All third parties who receive data from hz88 game in the categories above are contractually required to handle that data securely, use it only for the stated purpose, and not retain it beyond the time needed to complete that purpose.

7Data Retention

hz88 game retains your personal data for as long as your account is active and for a reasonable period after account closure to satisfy fraud prevention, dispute resolution and legal record-keeping obligations. The general retention principles we follow are:

• Active account data — including your profile information, transaction history and game activity — is retained for the full duration your account remains open.
• Following account closure or self-exclusion, core account data and transaction records are retained for a minimum of five years for fraud prevention and dispute resolution purposes.
• Support chat records are retained for up to two years from the date of the conversation.
• Technical data such as IP logs and session records are retained for up to 12 months.
• Data that is no longer required for any of the above purposes is deleted securely.

If you request deletion of your data, hz88 game will action the request to the fullest extent possible, but some data may need to be retained for the minimum periods described above where there is a legitimate operational or legal reason to do so. The support team will explain what can and cannot be deleted at the time of your request.

8Data Security

hz88 game takes the security of your personal data seriously and implements a range of technical and operational measures to protect it. These include:

• SSL/TLS encryption: All data transmitted between your device and the hz88 game platform is encrypted using SSL/TLS. Look for the padlock icon in your browser's address bar as confirmation.
• Password hashing: Your account password is never stored in readable form. It is converted to a cryptographic hash at the point of creation and the original password is not stored or accessible.
• Access controls: Access to personal data within the platform's internal systems is restricted to staff who need it to perform their specific job function. Access is logged and audited.
• Secure payment handling: Full payment credentials are processed by PCI-compliant payment gateways and are not stored on hz88 game's own servers.
• Fraud monitoring: Automated systems continuously monitor account activity for patterns consistent with unauthorised access or fraudulent behaviour, triggering alerts for human review.

While hz88 game takes every reasonable measure to protect your data, no online system can guarantee absolute security. You also play a role in keeping your account secure — use a strong unique password, do not share your login details, and contact support immediately if you suspect unauthorised activity on your account.

9Your Rights

As a player on hz88 game, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data hz88 game holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of the data we hold about you is inaccurate or out of date, you can ask us to correct it. You can update basic account details directly within your account settings.
• Right to deletion: You can request that your personal data be deleted. As noted in Section 7, some data may need to be retained for a minimum period for operational or legal reasons, but we will delete everything that can be deleted.
• Right to restrict processing: If you believe we are processing your data incorrectly, you can ask us to pause processing while the matter is reviewed.
• Right to withdraw consent: Where data processing is based on your consent, you can withdraw that consent at any time. This will not affect any processing that took place before withdrawal.

To exercise any of these rights, contact the hz88 game support team through the in-platform live chat. Requests will be handled promptly and you will be kept informed of progress. No fee is charged for exercising these rights.

10Minors

hz88 game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the account registration and verification process. If hz88 game discovers that an account is held by a person under 18, the account will be closed immediately, the data will be deleted, and any deposited funds will be returned to the original payment source where operationally possible.

If you are a parent or guardian and believe a minor has registered an account using your or their own details, please contact the support team through the in-platform chat as soon as possible so the matter can be investigated and resolved quickly.

11Policy Updates

hz88 game may update this Privacy Policy from time to time as the platform evolves, as payment methods change, or as legal requirements develop. When material changes are made, the "Last Updated" date at the top of this page will be revised. Significant changes may also be communicated to you through an in-platform notification when you next log in.

Continuing to use the hz88 game platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any update, you should stop using the platform and contact support to discuss your account and data.

12Contact Us

If you have any questions about this Privacy Policy, want to understand more about how your data is used, or wish to exercise any of your data rights, the hz88 game support team is available 24/7 through the in-platform live chat. This is the fastest and most secure way to raise privacy-related queries because your identity can be verified within the same session.

You can also reach the team at the email address shown in the footer of this page. For all sensitive matters — including data deletion requests and suspected unauthorised account access — always use the in-platform chat rather than email, as this provides a higher level of identity verification.

For more information about how your data interacts with platform rules, please review the Terms and Conditions and the Responsible Gaming page.